WARRANTY POLICY & PROCEDURES
Please call the Customer Service Department at 408-357-0030 (Option #2) to obtain a Return Authorization Number for your Lancehead product. Returned merchandise will not be accepted without a Return Authorization Number displayed on the outside of the shipping container. Please have the crossbow serial number available when contacting the Customer Service Department.
5-YEAR NON-TRANSFERABLE LIMITED WARRANTY
Subject to the terms, conditions and limitations outlined below, Lancehead guarantees its crossbows will be free from defects in materials and workmanship that adversely affect the operation for a period of five (5) years from the date of purchase if the purchaser registers the crossbow within 30-days from the date of purchase. If the purchaser does not register the crossbow, this Limited Warranty is only for a period of 120-days from the date of purchase. Proper and safe use of Lancehead crossbows and customer satisfaction are important to Lancehead. Brief instructional videos explaining the safe use, adjustment and maintenance of your crossbow are part of the registration process and available at Lancehead’s website at (www.lancehead.com). Please review these videos or contact our Customer Service Department at 408-357-0030 if you have any questions about the use, adjustment or maintenance of your crossbow.
This Limited Warranty only becomes effective if activated by the purchaser within 30 days of the purchase date by completing the warranty registration online or by contacting our Customer Service Department at 408-357-0030. Lancehead reserves the right, at its sole discretion, to accept proof of purchase in lieu of a complete warranty registration.
WHAT IS NOT COVERED: This Limited Warranty excludes and does not cover:
- Damage, failure, defects or wear of the scope, trigger mechanism, strings and cables;
- Damage caused by or resulting from abuse, neglect, alteration, modification, tampering or improper adjustment and/or maintenance of your crossbow in accordance with the adjustment and maintenance recommendations and procedures of Lancehead;
- Seized cable anchors and tensioning screw resulting from failure to apply anti-seize lubricant on tensioning screw and failure to apply polymeric bowstring fluid prior to tensioning or untensioning the cam tensioning screws;
- Damage or failure caused by or resulting from use of strings or cables other than Lancehead authorized cables and strings;
- Damage caused by or resulting from dry-firing or use of arrows that do not meet the specifications recommended in the Owner’s Manual;
- Any damage caused by or resulting from a failure to fully remove the tuning pins from the ports before cocking the crossbow;
- Surface rust on torsion limbs resulting from damaged or missing surface coating;
- Normal deterioration or wear and tear resulting from use; and
- The crossbow if it is rented or loaned for use by others by a retailer, wholesaler, or shooting range operator, or other commercial business organization, whether or not a fee is charged for its use.
Brief instructional videos explaining the safe use, adjustment and maintenance of your crossbow are available at Lancehead’s website at (www.lancehead.com). Please review these videos or contact Lancehead if you have any questions about the use, adjustment or maintenance of your crossbow.
DISCLAIMER OF IMPLIED WARRANTIES, EXCLUSIVE REMEDY AND LIMITATION OF DAMAGES: OTHER THAN THIS LIMITED WARRANTY, LANCEHEAD MAKES NO ADDITIONAL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE AND EXCLUSIVE REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF DEFECTIVE PART(S) OR WORKMANSHIP, AT LANCEHEAD’S SOLE DISCRETION. PARTS DETERMINED TO BE DEFECTIVE OR UNSAFE WILL NOT BE RETURNED WITH THE REPAIRED CROSSBOW. REPAIR OR REPLACEMENT PART COLORS AND/OR PATTERNS MAY VARY SLIGHTLY AND NOT MATCH ORIGINAL PART(S). IN NO EVENT WILL LANCEHEAD’S LIABILITY TO REPAIR OR REPLACE YOUR CROSSBOW EXCEED THE ORIGINAL PURCHASE PRICE. LANCEHEAD’S TOTAL LIABILITY FOR DAMAGES ARISING IN CONNECTION WITH THIS LIMITED WARRANTY SHALL NOT EXCEED THE PRICE YOU PAID FOR YOUR CROSSBOW REGARDLESS OF WHETHER SUCH CLAIM ARISES UNDER CONTRACT, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE. IN NO EVENT AND UNDER NO CIRCUMSTANCES SHALL LANCEHEAD BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS, BUSINESS INTERRUPTION, PROPERTY DAMAGE, PERSONAL INJURIES (INCLUDING DEATH), EMOTIONAL DISTRESS, PAIN AND SUFFERING OR ANY OTHER DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE YOUR CROSSBOW, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ALL DISCLAIMERS AND LIMITATIONS OF LIABILITY SHALL STILL APPLY EVEN IF THE LIMITED REMEDY OF REPAIR AND/OR REPLACEMENT FAILS OF ITS ESSENTIAL PURPOSE.
*Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.
Any action against Lancehead based on an alleged breach of this Limited Warranty must be brought within one (1) year of the claimed breach.
WARRANTY CLAIMS, REPAIR AND/OR REPLACEMENT: All warranty/repair returns are to be coordinated directly between the purchaser and Lancehead. To make a claim under this Limited Warranty, call our Customer Service Department at 408-357-0030 for a Return Authorization Number. Lancehead will not accept returned merchandise without a Return Authorization Number displayed on the outside of the shipping container. Include your name, address, daytime phone number, and a brief description of the claim inside the package. Insure your shipment and send it prepaid via the U.S. Postal Service, FedEx, or UPS to Lancehead at the address that will be provided by our Customer Service Department.
If a defect in materials and/or workmanship covered by this Limited Warranty exists, Lancehead, at its sole discretion, will either repair or replace the defective part, component and/or crossbow. Lancehead reserves the right to make the final decision regarding coverage under this Limited Warranty in all warranty matters. Any repair or replacement provided by Lancehead pursuant to this Limited Warranty may vary slightly in color or design from the original item in question.