DISCREPANCIES MUST BE REPORTED WITHIN 10 DAYS OF RECEIPT OF SHIPMENT.
Please call Lancehead Customer Service Department at (408) 357-0030 Option #2 to obtain a Return Authorization (RA) number. During this process you will be sent an RA Request Form which needs to be completed before and RA issuance can be determined.
All RA requests received after 10 days will be accepted at Lancehead’s discretion.
Returns without an RA number will not be accepted. An RA number is valid for 30 days. After that time you are required to call and request another number. All product returns must have an RA number boldly marked on the outside of each box, be properly packaged to avoid damage during shipment, and be shipped freight prepaid to:
All product returns are subject to a 20% restocking fee. Freight charges will not be refunded. Please include with the returned item, the packing slip that was attached to your order, a completed RA Request Form (with a valid RA number). Refunds will not be issued for used products.
You are required to follow the above described instructions when returning a defective item, or if a mistake was made on your order prior to shipping. We must receive the defective merchandise before we are able to ship a replacement item. In the event of a mistake on your order, you will be reimbursed for return shipping at UPS Ground Rates.
Please allow 7-10 business days after we receive your return to process your return.